ClearBook Terms of Service

Last updated: November 2025

1. Eligibility & Account Registration

  1. You must be at least 18 years old and authorized to bind the organization you represent.
  2. You must provide accurate account information and keep it up to date.
  3. You are responsible for safeguarding credentials and for all activity occurring under your account.

2. Subscription & Fees

  1. Access to the Service may require a paid subscription described on our pricing page or order form.
  2. Fees are non-refundable unless stated otherwise. Late payments may result in suspension or termination.
  3. We may modify pricing with at least 30 days’ notice. Continued use after changes constitutes acceptance.

3. Tenant Responsibilities

  1. You control the data entered into the Service and must have a lawful basis to process that data.
  2. You are responsible for the accuracy of bookings, notifications, pricing, and communications.
  3. You must configure access controls appropriately and revoke access for users who no longer need it.

4. Acceptable Use

You agree not to:

  • Use the Service for unlawful or infringing activities.
  • Upload malicious code, disrupt platform operations, or bypass security controls.
  • Misrepresent your identity or affiliation.
  • Resell or sublicense the Service without written permission.

We may suspend or terminate accounts that violate these Terms or applicable law.

5. Data Protection & Privacy

  1. ClearBook’s processing of personal data is described in our Privacy Policy and in the Data Processing Agreement.
  2. As between the parties, you are the controller of customer and staff data. ClearBook processes data on your documented instructions.
  3. You remain responsible for responding to data subject requests. ClearBook provides export, erasure, and purge tooling to assist you.

6. Service Availability & Support

  1. We use commercially reasonable efforts to provide 24/7 availability, excluding scheduled maintenance.
  2. Support is available through the in-app help center or clearbook.org@gmail.com during business hours.

7. Intellectual Property

  1. ClearBook retains all rights in the Service, software, and branding.
  2. You retain ownership of your content and grant ClearBook a limited license to host and process it.

8. Confidentiality

Each party agrees to protect confidential information received from the other party and use it only as needed to fulfil the Service.

9. Disclaimers

The Service is provided “as is”. To the extent permitted by law, we disclaim all implied warranties.

10. Limitation of Liability

ClearBook’s aggregate liability is limited to the fees paid during the 12 months preceding the event. We are not liable for indirect, consequential, or punitive damages.

11. Indemnification

You agree to indemnify ClearBook from claims arising from your misuse of the Service or violation of these Terms.

12. Term & Termination

  1. These Terms remain in effect until your account is terminated.
  2. You may terminate at any time by closing your account. Fees already paid are non-refundable.
  3. We may suspend or terminate access for breach, security risks, or legal compliance obligations.
  4. Upon termination, we delete or return personal data per our Privacy Policy and DPA.

13. Governing Law & Venue

These Terms are governed by the laws of Sweden. Disputes will be resolved in the courts of Stockholm, Sweden.

14. Changes to Terms

We may update these Terms with at least 14 days’ notice. Continued use after updates constitutes acceptance.

15. Contact

For questions, contact legal@clearbook.dev or ClearBook AB, Fleminggatan 5, 112 26 Stockholm, Sweden.